Picture the scene. You’re logged into your PC and have your best friend over for dinner. You guys go way back to grade school and used to play in the same sandbox. Good friends. Buddies for life. Dec 17, 2015. PSN and Xbox don't use that money to improve their security. So until they open their eyes Xbox Live and PSN will remain vulnerable. — Phantom Squad (@PhantomSqaud) December 16, 2015. Hack the government. Why would i want to hack the government for? — Phantom Squad (@PhantomSqaud). If it happens to you, there are several steps you need to take, not only to recover your account, but to prevent it from being easily hacked again. Setting up a PC to periodically download the email, to setting up an automatic forward of all incoming email to a different account, if your provider supports that. Or so you thought After downing a few beers you race to the bathroom and your nefarious friend immediately jumps into the drivers seat of your computer. Since you didn’t lock your box he has no problem owning your PC. In minutes he’s disabled your AV program, downloaded an exploitation tool from the internet, executed a powershell script and owned all the accounts that ever logged into your computer. • Your local Administrator account • Your Microsoft account • Your wife’s account • Your son’s account • And all the other user accounts that ever used the machine And since people typically use the same password for everything (), your duplicitous “friend” now has the keys to multiple kingdoms. For example, if he knows your Gmail address he can attempt to sign in using the password culled from your local and Microsoft accounts. To top it all off, he’s doing this on your brand spanking new Windows 8.1 PC which has all the updates installed and. So here’s my question: could this really happen? And I’m about to walk you through the entire process – step by step. Prepare to be appalled. For the longest time, I’ve told you how imperative it is to. Your password must be strong so that it can’t be easily brute forced and memorable so you don’t compromise your password by writing it down. But what’s the point of using a convoluted password when a determined hacker can bypass these security methods through unconventional means? Today I’m going to show you how to hack any Windows PC in less than 5 minutes then I’ll share my recommendations for thwarting this threat in the future. Obviously do not try this on someone in real life – this is purely for educational purposes. I trust my readers aren’t so vile that they would use this to really compromise a friends PC. Okay, are you ready? Vonnie is about to leave you aghast. The problem is that Windows stores encrypted user passwords in memory. Instead of encrypting a one-way hash the password itself is encrypted and left in memory. This is what happens with the Local Security Authority Subsystem Service (LSASS.exe) process. It’s the critical process than manages password changes and authentication. The fact that the password is encrypted doesn’t really mean anything when you realize it’s implementation depends on two basic Win32 functions: • (The encryption function) • (The decryption function) There’s a hole in the implementation that makes it easy for someone to steal the encrypted passwords from memory and use the LsaUnprotectMemory function to decrypt and display the password in plaintext. The disquieting part is the entire exploit took me less than 5 minutes to pull off. This is how I did it. Poaching Passwords Go to and download the latest mimikatz binary. The blog is in French but it’s pretty obvious where the binary lives. Plus, this might be a good opportunity for you to learn a new language. So don’t complain – French is the sexiest language on earth so learning this will probably get you a hot wife. Download, extract and execute the file: mimikatz.exe Now we need to use PowerShell to dump the contents of memory related to LSASS.exe – but we can’t do that because Windows has no default Cmdlet for pulling this off. Oh what to do? Import Matthew Graeber’s from Github. Peruse the code by clicking the link so you get a basic understanding about what it does. The first thing you should do is analyze the PS1 file in detail. The file is littered with comments to make it easier to understand. I just want you to see why this works rather then just telling you how it works. Read and proceed. After you get an idea about what happening, right click the link, choose Save link as from the context menu and make sure you save it with the PS1 File (.ps1) file extension. It won’t work if you save it as a.txt file. Okay, now we need to import the script into Powershell so we can do our memory dump dance. Open PowerShell as an Administrator by pressing the Windows Logo Key + q and typing: powershell Since PowerShell scripts can completely nuke your system, Windows sagaciously disables such scripts by default. To change this, we need to temporarily set the Execution Policy to Unrestricted. By the way, after running the script you should change the execution policy back to Restricted. Type: Set-ExecutionPolicy Unrestricted Then import the script by typing a dot followed by the path to your PS1.. C: Users vhudson Documents Scripts PowerShell Out-Minidump.ps1 In geek speak this is known as “Dot Sourcing” the script and it’s one way to import functions into PowerShell. You’ll see a fusillade of security warnings – which is good. But that’s why I told you to examine the script first. Never wantonly execute a scripts that you find online. Always investigate the code first so you can have some idea what it does. Press “r” to run the script and then perform the memory dump: Get-Process lsass| Out-Minidump The dump is hanging out in%WINDIR%System32 but we need to move it to a different location so we can view it. Use the Copy-Item Cmdlet to do that. Lsass_516.dmp C: Users Vonnie Documents Scripts PowerShell Great now we’re ready to rock. Flip back over to the mimikatz terminal and load in the LSASS dump we captured in PowerShell. Sekurlsa::minidump C: Users Vonnie Documents Scripts PowerShell lsass_516.dmp It should switch to the MINIDUMP file so now we can view the passwords Now punch in: sekurlsa::logonPasswords full Ladies and Gentlemen what you have before your eyes is my actual Microsoft account password. (the username is just two lines up). In plaintext. Vulnerable and exposed. This means someone with this account now has unfettered access to: • My Skype account • Outlook.com emails • Office 365 Subscription • The Windows Store (they can make purchases) • All my files, photos, and music sitting in OneDrive • My XBox Live account • All my Windows 8.1 desktop and computer settings • My freggin’ life If I had other accounts on the system you would see them as well by simply scrolling down. Do you see how easy it is to p0wn someone? Don’t let this happen to you. Here’s how to protect yourself. Protect yo’ self before you wreck yo’ self. There are a few things you can do to prevent this kind of the thing. The easiest is to simply lock your box when you leave your computer. Get into the habit of pressing the Windows Logo Key + l (that’s a lower case “L”) to lock your computer. You can also configure your screensaver to display a password prompt on resume. Just right click the Desktop, choose Personalize and in the Screen Saver section put a check mark in On resume display logon screen. You can also thwart the threat by deleting the wdigest line from the SecurityPackages key in HKLM System CurrentControlSet Control Lsa Finally, leaving your antivirus software running would have slowed down the attacker. Of course, if your box is unlocked there’s nothing stopping your assailant from disabling Windows Defender and working around your little registry hack. That’s why you should always lock your box. Repeat after me: • Windows Key + L! • Windows Key + L! • Windows Key + L! The Bottom Line Lock your box. We have Birdeye on how we can be able to help you hack into spouses phones, websites, social media accounts, bank accounts etc.do you require hacker for hire services? Do you want hack your friend/partners phone to find out what they are up to? 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This is the definition of a Hacker. You need a hacker to get you through backdoor and make life easy. I totally wanted an ethical hacker to help me spy on my wife and served as a personal investigator. Literally, I met him on a dating site and there used to be trust but now, he locks out his W h a t s App, PC and phone. So, there are trust issues. So, I wanted help to bypass his security and test his potency on trust. I got an hacker who helped me bypass his phone and got it cloned. I get access to activities like Facebook, Email, W h a t s App, calls, Skype and others. I’m sure someone out there is looking for how to solve her relationship problems, just hire computerspyexperts AT gmail DOT com •. My 13-year old son was banned from Xbox after receiving 2nd game refund for the year. My son still has $71 on the Xbox account, he was a gold card member and had purchased many online games over the last five years. I contacted Xbox, was told I needed to contact enforcement team, that they could not help restore my son's account. The enforcement team has no direct phone number only can email them, which I can't send an email regarding this issue because we have no account now. This is a direct ripoff by Xbox/Microsoft. Very sad that this company will stoop to steal from a 13-year old child who has been a loyal customer!! We will be selling both Xbox systems, and all the games and will take the $71 loss, and never purchase anything from Microsoft/Xbox again. I have been charged over $500 in the last 3 months by Microsoft. My son's account was hacked and someone keeps charging things every month. I have called on every occasion and have been given conflicting information every time. 'Your account is closed'. 'Your credit card information is closed, this card cannot be used again'. I spoke with a supervisor today who basically said my son was a liar as the Xbox is unplugged and sitting right next to me in our office. I'm working to resolve this with my bank. Frankly I feel as if I'm in a cult I cannot get out of. None of the departments are linked so one doesn't know what the other is doing. The girl I spoke to today informed me that 'we have irate parents calling everyday'. My son will get a PlayStation for Christmas this year. The Xbox is going in the trash. My stays with me for a little while during the summer. So my son used the Xbox in July. He used my paypal acct to pay for it. Somehow someway these people took 4 payments from me. Two 9.98 payments which were every other month, which I don't understand. What plan do you know takes money every other month? I felt like they did a charge every other month so I wouldn't notice it on my statement which I didn't. They took money from me without my permission. I noticed it when it went from one 9.98 payment to 19.98, that's when I noticed that on my statement it made me investigate it and cancel them on my paypal. The same month I canceled is the same month they took 19.98 from me. Paypal even told me that my acct with xbox wasn't being used but they kept charging me. Once I noticed it I called them and asked them to reimburse me and they had the nerve to tell me they couldn't. So I complained and said 'you get to steal my money and I get nothing in return.' They tell me since it's after the time, I can't. I said that is unacceptable and I wanted to talk to a manager. Then the girl come back on the phone saying 'I can only give you one complimentary month because you have no documentation' showing what they took from me. I kept getting emails from this one lady Wilma which is no help. I sent my receipts of what they took from me and all she can say is there is nothing they can do. I don't see how she keeps her job. She not even trying to help the situation. I replied to her in the email they gave me. Only one month reimbursement because they didn't have the proof that they took my money. She has no clue and is no help. If you talk or get an email from her you might as well call and talk to someone else. I told her 1 complimentary month does not make up for what they took from me. I will also be filing a complaint with the BBB. Do not put your credit card on their site. It's best to buy off amazon. It should be all this to get back money or reimbursement for something they took without your knowledge. That's called stealing especially if your telling customers there is nothing you can do. BEWARE OF THE XBOX SITE. I called to cancel XBOX Live and amount was deducted anyway, that was in May, seven calls, three supervisors and two and a half months later still no refund. They keeping reading from a script: must be banks fault and to file claims through my bank. Although bank shows no record or info regarding refund. Last month, took ANOTHER 59.99 out and say the refund is coming but no sign of it nor does my bank see it. Four calls later, still nothing and they say same thing, must be a bank issue, they cannot help and contact bank. No one help, they keep the refund and cancel Xbox Live. My kids are each selling their Xboxs out of principle because we will NOT support a company that conducts business like this and KEEPS the money. I too will be joining the class action! I phoned and their rep was really great, she even transferred me to the billing department. The rep said, back in May he was charged, then he was charged again and it was declined. So, they were billing him again today for that declined charged. I argued with the rep and told her that you cannot bill a card that was declined. Declined means no money. He got some money in the bank yesterday, then Xbox charged him. They won't allow you to remove your debit card so you can cancel your account. You have to pay another $9.99 to cancel your card. Which is unethical, IMO. I will be filling a complaint with the BBB and demanding that they fix their billing system. It's wrong!!! Do NOT use your debit card for an XBox Live subscription. The console itself is fine, just don't use the debit card to purchase your subscription. Use the game cards, if they offer them via Gamestop or whatever game store you have. Or wherever you can purchase game cards,. Please do not use your debit cards for XBox subscription. I would like to also note, the one rep that I spoke to was very rude. Wish I could get a job like that, get paid good money, to talk nasty to customers and get away with it. No right to charge me without my agreement. My friend brought Xbox 360 to my kids, but it caused us a lot of headache! Since last year around June until now, I had been charge from XBox 360 over $250 without our knowing. It records down our card information when I buy Xbox product for my son. Then it used my cards information to keeps on charging us. That is totally wrong and make me so upset. We already have finance problem. We are busy in work, no time to check our bank account that often. When we found out so late, they might be overdraw from our account already! I have to complain somewhere else about what your company do. And I will think to stop using Xbox game and products too. Hope that they stop doing it to all their customers. I've been an Xbox gold holder for many years. Cheaters, glitches, I complained a couple times. Recently my communication privilege was suspended for one week. Due to hearsay. I was told by message that I made a racist remark online. THIS IS TOTALLY FALSE. I was playing Tanks with a few friends. There were NO racial slurs or hate speech from anyone. I sent a message to administer for help. I found a phone # called. Waited a while. Explaining what was going on. Was I hacked? They have records? Where was the complaint from the time etc? The rep could not answer Because there was NO slurs. Was this a spiteful twist from an opponent? All I asked is that this be looked into. They could not be bothered. I needed to contact xbox because my live account would not renew so I tried contacting through their site and that didn't work so I called them and the callback would be 20-35 mins. I got a call back about an hour and a half later. The mechanic voice told me to press 1 to speak to a representative and 2 to speak to the specific member. Neither button worked and kept telling me it was invalid and got to attempt 3 and hung up on me. They called me back again and it did the same thing. I pressed every single button on the phone but still nothing worked. Really not happy at all with the customer support because I can't even speak to anyone. Been trying for 30 days on and off now so I give up on xbox. You lost a customer. I called them and told them that I have noticed repeated transaction for large amounts in consecutive days and now that my checking account is in the whole by well over $300.00. My son doesn't make transactions without my notification and 2 he has to have a verification code in order to do anything. Since January of 2015 I have had well over $800.00 taken out of my account and they say it is coming from his device. Saying someone must be coming over and getting things and charging it to my account. On 6/16/2015, someone tried to download assassin's creed 6 times!!!! But they say my son is the one doing all of this, yet he wasn't home on that day at all!!! These people refuse to compromise and do anything about the last money because they say his account has not been comprised, apparently they don't know how good hackers are and can get into the account and take any information they want then use it. And it go to their account that they are hacking and can't be traced!! I'm a single mother raising 2 kids living on social security because I can't work a job due to numerous head injuries. What kind of jackwagons are these people?? They love to take money but by golly they refuse to not give it back and will find anyway they can not to give the money back!!! Microsoft sucks and they can kiss my white American butt!!!! My Son constantly encounters hackers, cheaters, & inappropriate user generated content while using Xbox live on his Xbox 360. Watch the following video on YouTube for an example of an actual hacker playing COD Ghosts: 'COD Ghosts 'Dumbest hacker ever' exposed!!! Cheater Trolling.' In this video someone recorded a hacker & posted it on YouTube. This type of hacking is illegal in the United States, yet it happens on a regular basis. Users also use cheat glitches, etc to cheat, & there are websites & YouTube videos that teach users these methods of cheating. Xbox live is also loaded with inappropriate gamertags & user generated content (images, etc) like the calling cards in COD Black Ops 2; there are hundreds if not thousands of gamertags, calling cards, etc that are sexual,or promote illegal drug use, or the use of alcohol, as well as some that are intended to insult anyone who sees them with insulting or offensive words or phrases. We are constantly reporting these things on Xbox live. On 5/22/15 at approximately 8:07 EST my son was suspended from using Xbox live. The reason given was for abusing the complaint system, & the duration of the suspension is stated as being 24 Hours. I'm especially offended by this because if Xbox enforcement was doing their jobs then complaints wouldn't need to be submitted in the first place. To make it worse, the suspension began on 5/22/15 at 8:07 pm EST, yet the Xbox live enforcement staff dated the suspension into the future, saying that the suspension is for 24 hrs, from 5/23/15 12:05 am - 5/24/15 12:05 am! This just rubs salt in the wound. So my son has been suspended for filing complaints for reasons described above. I also noticed that our Xbox live memberships always expire 2 days prior to the expiration date, for example if it's a 90 day gold membership it expires on the 88th day. Finally, today, we got it back! My kids were so excited! We plug it in, start the setup, and a zap comes out of the console! It completely shuts down on us! I decided to try it a second time. The second time gave us a different sound, but the same result. It turned off again on its own. I looked up the warranty, and noticed that it had the option to request a refund. I called Xbox customer service, and after being hung up on, finally got a woman that tried to help me. After an hour and a half, I was told to either send it BACK to them again for a repair, or nothing at all. Even though I already played by their rules, and even though they FURTHER damaged my sons system, and even though I now have a possible fire hazard on my hands, I was told in exact words 'it ain't happening'. I have always been a loyal Microsoft buyer. I will never again purchase another thing from this company. Absolutely no responsibility taken on their part. I purchased Xbox One from States and brought to Doha, Qatar. Me used to play one game that came along with Xbox One. Later, I purchased a new game and when I installed the device, went on setting up online and till now the Green Screen is not there. System is halt. I went Xbox One website and tried their given solutions to reboot but unfortunately it is same. I am really upset with this problem and Xbox One is useless. Even the warranty does not cover other countries. I am not happy with Xbox One. To top it off I can't play multiplayer in any game for a few bad reports in the last month in 1 of my 40 games. This is pathetic and chat agents refer you to an 'enforcement team' made up of fellow gamers (ya they can be trusted pfft) who don't even respond to my countless inquiries regarding the flawed system. Again, no accountability, no fix, no customer support and the run around from every dept. I talk to Chat center, 'talk to Xbox support', Xbox support, 'talk to enforcement team', enforcement team, 'can ignore and delete whatever post for whatever reason they want even if it doesn't violate the TOS' (obviously because my post is legit and doesn't violate their TOS). What MS is doing to paying customers is WRONG on so many levels, avoid this company like the plague. Now I have to go through the process of selling all this junk hardware (2 Xbox ones) and switching over to PSN because they have got to treat their customers better than this. This is unimaginable, the kind of customer support set in place for this big of a company. The call agents will literally get mad at you and talk to you in a belittled tone when you try to get ahold of someone from enforcement team over the phone. Pathetic with a capital P! I bought a Brand New Limited Edition, COD Xbox One for my kid's big Christmas gift. I hooked it up and the system would not boot. I called support, I took into Microsoft Store as well. I was forced to mail it in under warranty repair service. I left the protective clear plastic in place on the pristine collector's item and mailed it off. When I finally received a replacement it was not the same console! The one they sent back to me was used, very scratched and had sticky food residue on the front! I expected a new console as that is what I was told I would get. I sent them a brand new $550 dollar console to begin with! I called and complained obviously. I started a new service request and sent it back with a letter explaining the situation. And that I would like the very first one I sent to be repaired and sent back to me in the same condition I sent it to them in. They just wiped off the sticky stuff and mailed it back! I called support again who told me 'that's how it is.' I asked them why Microsoft didn't manufacture extra Limited Edition Consoles that were reserved for warranty situations like this? He said 'I have no clue because that makes perfect sense.' We hike on the phone with support, I plug this awful replacement in and discover that it will not wirelessly sync the wireless controllers! If I am being robbed of my brand new console and being sent one refurbished, second hand console then the thing should at least function properly! I am switching to PlayStation 4. I am done with Microsoft. On xbox servers, is it xbox live or game servers? I've been playing video games for years without many issues on gaming console lockups; that is until recently. I began playing the plagued with issues Gears of War 3. Those of us that play the GOW games know that they're notorious for resetting gamer data and for locking up repeatedly. We have contacted Epic Games and xbox live about these issues to no avail. Here is my story on the subject; as I've found that this issue is not only affecting Gears of War 3, but also many other 360 games (left for dead it's a given that you will be booted/locked up and have to eject your disc and reload the game losing all of your work), and with destiny (although it's a rarity and also happens on the PS system as well). I thought perhaps the issue might be my hard drive for the xbox 360 due to the massive amounts of data that I had stored (250gb hard drive, 56gb free). I bought a new xbox with a 500gb hard drive, brought it home and set it up and moved all of my Gears of War 3 data to the new hard drive; except for the updates and the (unknown player) data. I began playing hoping that would solve the issue but no; once again I locked up as per the norm. I checked the Epic online forums, this issue has been happening since 2011, at the games release. I tried calling Epic Games, but they no longer give support for Gears of War. The option they gave was to phone xbox live. I called, the tech had me go through the usual, redownload my profile, reset my modem/router, clear the cache, do the left/right bumper X trick 3 times combo 'fix', etc., etc. I was told to try playing it again after all of the work and they would call me in a couple of days to find the result. Again, gears locked up after a few rousing games, and also locked up in beast mode (which is not normal, it's usually horde that locks). I began asking people about their issues with not only gears but with other games as well and found that across the board, this is an issue with pretty much all multiplayer games for the 360 console (I haven't had any issues myself except with gears and gtav; but I'm not a big multiplayer gamer). I began taking notes on other peoples issues; who their ISP's were, what types of routers/modems they were using, what games they were having issues with on which maps and at what points they were having the issues. What I began noticing was that this was not a user issue, but a game server or xbox live server issue. Xbox live did call me back, we spoke for hours and I gave them my 4 full pages of data that I had learned from 4 hours playing online (I spoke with friends and random people; all had something to say about the issue at hand, many of them detailed). The tech spoke with their superior and the superior stated that it was my connection (wireless), ordered me to wire my connection directly to the modem and use a flashdrive. I am to be called back after doing this in the next 5 days. For this I had to purchase an ethernet cable, and a sandisc 'official' xbox 360 16gb flashdrive (I tried the regular flashdrive and configured it on the xbox; with the error message that it did not meet xbox's requirements so in order to be in compliance I bought the sandisc xbox model). (Sidenote on this: I contacted sandisc about these models asking what the differences were, but tech support was unable to give me the information on the differences, and when I say 'in compliance' I really mean give them no room for excuses.) Again I played (directly hooked up to my modem via ethernet cable, and with that xbox official sandisc flashdrive) and again I locked up in horde and beast. We all knew that I would. Today it's going to be left 4 dead that I will get locked out of as I intend fully on checking other known to lock games (and the not known to lock ones such as gearbox's borderlands). So here's the problem that we all have with xbox's corporate. I'm sure a fair number of people have called xbox personally (I know of many that have) to detail their experiences dealing with this issue; and perhaps in some cases many times, and all of us with the same result. We get sent to a lower tier tech who cannot escalate the ticket without going through extended rigmarole. In my case I was willing to go the extra mile so this issue is finally properly addressed. I was given well wishes (i.e. 'good luck on that!' From many people. They've been through this long before me and know how xbox will respond). Now to xbox: there is an issue with either your servers, or the gaming servers that apparently a lot of companies are following. Is it a line of code that they are all using that is dysfunctional? Is it that your servers are outdated or contain too much data to handle? Is it that the gaming companies servers are? Is it that you are trying to stop support for the xbox 360 (that's my guess); but not informing the public of it so we are stuck playing broken games before we submit and buy the next gen console? The non-backwards compatible xbox one (that I have not bought due to that very problem). I would be satisfied with an answer to these questions and I say to xbox and the gaming companies that if you are not going to support anymore 360 games, it would be prudent of you to inform the public of it. I also say to you (and for the millions of gamers out there) Please Fix This Issue! I placed an order for an XBox One on Saturday for a birthday on Friday. On Monday morning, I realized that without having paid for upgraded shipping it was not going to get here on time. A quick check of their FAQs said to call customer service to cancel an item that had not yet been shipped. I called and got a customer service rep who seemed to have an attitude from the get go. I told him I was calling to check the status of an order, because I wanted to cancel if it had not yet been shipped. He made me repeat myself three times, saying he didn't understand what I was asking. His tone of voice while doing so made it clear I was just bothering him. He did check the status of my order and it showed it hadn't been released to ship. More than once, he said he didn't know why it hadn't been released yet, and he couldn't find out. I asked again to cancel it. He said that option was not available, but if I called back in a couple of days, maybe they could cancel it for me. I asked, in as many different ways as I could think of, did that mean my order wasn't going to ship for at least 2 more days? Trying to get him to understand what I was asking was painful, and I don't think he ever did. He just kept repeating himself. I said I wanted to speak with someone who had more information, or would be more able to get something done. He put me on old for a few minutes and when he came back on, his attitude was even worse. He said he had been 'conferring with (his) supervisor.' Putting aside whether or not I even believe that, he snippily informed me that they were well within the described the time frame for shipping and nothing was late. I never once complained about my item not having shipped yet. That was the point. I knew it hadn't shipped yet and so I wanted to try and cancel it. He kept saying that they couldn't cancel it now, but I could call back in 'a couple of days' and 'maybe' they could cancel it then. I told him that didn't make any sense at all, informed him I would never order from the Microsoft store again, sarcastically thanked him for his help and ended the call. I think the extreme frustration of feeling like he never even understood exactly what I was asking combined with his tone of voice in speaking to me led to the angry me. I'm not happy with that, but this man was impossible to deal with. I am a gamer. I enjoy it as a hobby/pass time. I have been a Microsoft customer for years using their product the Xbox 360. The Microsoft's Xbox division has a notorious history for being rather greedy and unreliable when it comes to their customers. I had not really experienced anything like this until recently. My second Xbox 360 was purchased at a pawn shop used. It had worked for many years until it started to overheat. When it became too unstable I decided to purchase a used slim model off of eBay. When it came in I wanted to transfer all of my previously downloaded content over to my new Xbox 360. I decided to activate my license transfer and download it all onto my new console. A few days later when some of my games were fully downloaded my brother wanted to play A Kingdom for Keflings. He had played it previously on my previous Xbox. When he began to play it it was a trial version. I decided to try playing on my account and it was the full version. Confused and slightly aggravated I went to Xbox 360's customer support site and got on a chat with an agent. I explained the problem and he answered about five minutes later, 'Devin, I believe I understand what happened here.' From this context I believe this is a common problem. He then explained it was because I did not have the license to let all the players on my console play it like I previously did. So basically even if I had purchased any digital property with real currency and downloaded it if I wanted it to be on another console my ownership of the purchased property is limited. I asked if there was any solution and he said that all I could do is purchase it again. This made me absolutely livid. The only reason I wanted to do a license transfer in the first place is so I would not have to purchase the game again. At this point I started to question him and all I got was passive aggressiveness. In short it's just Microsoft being greedy and unfair to their customers. The worst part about this is that I have purchased many, many downloadable content from Xbox Live and now not only am I stripped of full ownership of my purchased content but also I feel as if I cannot trust any type of virtual purchases. I have a 14 year old foster son who took my credit card and input it into Xbox 360 without my permission. Once I saw my statement I contacted them and was told they would remove the card and refund my money. 3 times this account has been reactivated with thus card. Now they are saying because the account is in the 14 year old's name they can't discuss it with me until they get his pass code and the email associated with it. He made up the email acct. So we can't access it. I have now spent 5 hours trying to get my money back and still nothing. I tried to get a phone number for corporate but it's all robo and no way to connect to anyone. I am so frustrated and angry. They find this acct. Every month to charge MY card but they can't refund the money or talk to me. There has to be something illegal about this. I am so frustrated with Xbox One. I've never been able to enjoy the experience of Xbox Live. We have paid for two annual subscriptions at the household costing £80 and we have never had a stable connection. Keep getting kick from games and joining empty lobbies. I have fiber optic broadband and have had Virgin Media round to investigate, but this does not seem to relate to the broadband service provider as it only loses connection on the console. Fed up now to the point I don't even bother to switch on the console. Feel ripped off as I have paid for a service twice and been unable to use Xbox Live 90% of the time. Thinking of getting a PS4, but shouldn't have to. Can't see Microsoft taking my complaint seriously. I have been going back and forth with Xbox for two weeks via phone and email!! I let my grandson use my card to purchase a game and started noticing several charges that he did not put on my card!! I called my bank, explained this, they filed a complaint and Xbox claimed because I let him use my card in the past they wouldn't take charges off!!! I called Xbox, was assured that all 50 charges would be credited to my bank. Now I am getting the runaround!! The person I first spoke with isn't there anymore and two supervisors later still no resolve!! Does anyone have a suggestion or have had this problem??? I will go to my bank again tomorrow. Hope they can help. Basically brought the day one edition Xbox one console on launch day. After 3 months, the left thumb stick fad shattered on the day, one controller plus in this time the controller kept randomly disconnecting and becoming unresponsive when I switched controller back on. Thought the thumb stick was my fault so went out and brought a new controller. This new controller also kept randomly disconnecting and becoming unresponsive, then a week after, the headset I got with the console stopped working. So I went out and brought a Stereo headset, after about 3 months this head set stopped working, I could hear people through it but no one could hear me, I checked all my privacy settings, this weren't the problem, again I thought it was something I'd done. So I went out and brought a new stereo headset, this was the third headset I've own. The controller still kept disconnecting and became very regularly, every tens minutes or so, so about two weeks ago I couldn't put up with this controller anymore, so went out and brought a third controller. Got it home and the same thing happened with this brand new controller. So I contacted Xbox support, they told me to master reset console, that didn't changed any thing, then they told me clear my MAC address, this helped but I have to clear MAC address every time I turn console on. Then in a space of a few days the third head set stopped working, same issues as previous head set. Again I contacted Xbox support and they weren't really listening to what I was saying, just kept going on about the controller. Anyway, I said this must be an issue with the console, so they agreed to send me a replacement console and that I had to send them my current console within 14 days, they said they would 281 dollars (around 185) of my money if they didn't receive my console in that time space. I agreed with this as it was a verbal agreement and they say said I'd receive a confirmation email about this, I didn't so the next day I checked my Xbox service account, and they had cancelled the order without telling me why. I contacted Xbox support straight away. Told me they didn't know why it was cancelled and that they don't really like replacing consoles as it sounds like I have faulty accessories. Now their idea is me to test my accessories on a friends console, but the thing is my warranty for the console runs out in 4 days. I'm really not happy with the way Xbox support have treated me, I've been a loyal customer with them for years, this really isn't fair. Your use of this site constitutes acceptance of the Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the for more information. 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